Privacy Policy

Privacy Policy
Last Updated: 26.01.2025

At Wickins & Associates Limited, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us, use our services, or visit our website (https://www.wickinsandassociates.co.uk).

Who We Are

Wickins & Associates Limited
47 Stanley Road, Warmley, Bristol, South Gloucestershire, United Kingdom, BS15 4NX
Email: info@wickinsandassociates.co.uk

Information We Collect

We may collect and process the following personal information:

  • Contact Details: Name, email address, phone number, and postal address.
  • Project Details: Information related to your property, preferences, and design requirements.
  • Website Usage: Data such as IP address, browser type, and pages accessed, collected via cookies and analytics tools.
  • Payment Information: If applicable, details required to process payments securely.

How We Use Your Information

We use your personal data for the following purposes:

  • To communicate with you regarding enquiries, projects, or services.
  • To provide, manage, and improve our services.
  • To process payments and issue invoices.
  • To personalise your experience on our website.
  • To comply with legal obligations.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you provide consent for us to use your data, e.g., signing up for newsletters.
  • Contractual Necessity: To deliver the services you have requested.
  • Legitimate Interests: For business operations, such as improving our website or customer service.
  • Legal Obligation: To comply with applicable laws and regulations.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

  • Service providers who assist in delivering our services (e.g., payment processors or website hosts).
  • Authorities or regulators, if required by law.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal or contractual restrictions.
  • Restriction: Request limited use of your data.
  • Data Portability: Request transfer of your data to another provider.
  • Objection: Object to the processing of your data in certain circumstances.

To exercise your rights, please contact us at info@wickinsandassociates.co.uk.

Cookies and Website Tracking

We use cookies to enhance your experience on our website. For more details, refer to our Cookies Policy.

Data Security

We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, alteration, or loss.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Wickins & Associates Limited
47 Stanley Road, Warmley, Bristol, South Gloucestershire, United Kingdom, BS15 4NX
Email: info@wickinsandassociates.co.uk

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.